SEBASTIAN
CLAVIJO.

Fiserv · Full-time

• •Designing and optimizing enterprise ITSM processes aligned with ITIL best practices.
• •Navigating and maintaining a heavily customized global instance with complex legacy logic and specialized configurations.
• •Developing engaging custom workspaces and interfaces using ServiceNow’s UI Builder and Experience Framework.
• •Building high-performance reusable custom components using React to extend the Now Experience.
• •Integrating AI capabilities including Now Assist, Predictive Intelligence, and AI Agents for proactive service delivery.
• •Maintaining scoped applications, Workflow and Flow Designer automations, and external REST/SOAP API integrations.

Cornell University

• •Refined Arm Cortex M0+ lab exercises to enhance understanding of onboard and offboard peripherals.
• •Authored concise lab manuals in LaTeX, emphasizing algorithms and wireless communication.
• •Balanced theory, simulation, and practical application for rapid prototyping techniques.

ECE4750: Computer Architecture

• •Reinforced student understanding of computer architecture fundamentals and advanced system design.
• •Guided students through the design and evaluation of a hands-on multicore system project.
• •Graded assignments and tests, providing critical feedback on technical implementation.